Shipping policy

Processing Time

Orders are processed and shipped within 24–48 hours, excluding weekends and holidays. You’ll receive an email with your tracking number once your order ships.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Carriers

Packages are shipped via FedEx, UPS, or USPS.

Local Pickup

Local pickup is available at our showroom in Chatsworth, CA. Select local pickup at checkout, and we’ll email you when your order is ready.

International Shipping

We ship internationally. Customs duties, taxes, and brokerage fees are the responsibility of the customer and are not included in the shipping cost.

Shipping Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Any reshipping costs due to an incorrect address or a refused delivery are the responsibility of the customer.

Delivered Packages

Once the carrier marks a package as delivered, The Bincho Grill is not responsible for lost or stolen packages, including packages left on a porch, at a door, or elsewhere on the property. If you won’t be available, please make arrangements with the carrier for delivery.

Damaged Packages

Please inspect your order upon delivery. If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and the packaging so we can make it right.

Amazon Orders

Orders placed on Amazon are shipped through Amazon and follow Amazon’s shipping and delivery terms.