Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, never fired or exposed to charcoal, and in its original packaging. You’ll also need the receipt or proof of purchase. A 20% restocking fee applies to all returns, except for items that arrive defective, damaged, or incorrect.
To start a return, contact us at info@binchogrill.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived defective, damaged, or incorrect, in which case we will cover return shipping. Original shipping charges are non-refundable.
Amazon and Showroom Purchases
Orders placed on Amazon must be returned through Amazon and follow Amazon’s return process. Showroom purchases can be returned in person at our Chatsworth showroom during showroom hours, under the same terms as this policy.
International Orders
International returns are accepted under the same terms. The customer is responsible for return shipping, and any customs duties, taxes, or brokerage fees are non-refundable.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery with photos of the item and the packaging so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Charcoal
- Grills or accessories that have been used, fired, or exposed to charcoal
- Items marked as final sale
- Fuel, gas canisters, or other hazardous or flammable materials
We do not accept returns or warranty claims for corrosion, rust, oxidation, discoloration, or other metal damage caused by exposure to saltwater, salt air, coastal environments, excessive moisture, chemicals, or other corrosive conditions. This type of damage is considered environmental damage and is not considered a manufacturing defect.
Warranty
Our products are covered by a one-year warranty against manufacturing defects from the date of purchase. To file a claim, email info@binchogrill.com with your order number, a description of the issue, and photos.
Our warranty applies only to products purchased directly from The Bincho Grill through binchogrill.com, our Chatsworth showroom, or our official Amazon store. Products purchased from any other non-authorized seller, reseller, or marketplace are not covered by our warranty.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. The restocking fee is waived for exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method, less the 20% restocking fee (if applicable), within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Questions about returns? Contact us anytime at info@binchogrill.com.